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  • Sophie Clifford Eva Edel

the 5 key steps to take when you’ve behaved poorly towards someone

Covid-19 places a strain on relationships at work and at home. We may not always be our best. But worry not - as mediators we know tested ways of getting through it so we all come out of it stronger.



This needs to be authentic. Otherwise don’t bother.








This is a powerful opportunity for real human connection and mutual understanding. It is not a way of saying it’s not your fault as you are always accountable for your own actions.




This can be harder than it sounds and means resisting the urge to say more or to walk away. Some nice open questions may help: what, how, why.







They need to know that you’re not just sorry, but also that you will do what it takes (insofar as you can) so you don’t find yourselves in that situation again.






If you want them to change, remember our tips for raising the issues you have with someone’s behaviour. They will likely see the part they play differently so it’s key to approach this positively.





Because we specialise in resolving workplace issues, we have focused on that language but it’s the same skills whether it’s your loved one or your colleague.

This is Part 2 of this series on how to manage relationships during this stressful time. Part 1 is 5 key steps for dealing with someone who is tricky to handle. Having these tips at the forefront of our minds will help when the going gets tough; they are not rocket science but if we don’t remind ourselves, we tend to forget them when they are most needed.

It is a given that the stresses of life make it harder to be the best version of ourselves: the version that is patient, kind and constructive. And let’s face it, there are quite a few stresses at the moment. What makes right now so unusual is that everybody everywhere is under pressure at the same time. And that is going to make for a rocky ride in our relationships.

Need some help?

As mediators we know what it takes to make sure we safeguard our relationships despite the hiccups or traumas. Get in touch for a free 15 mn chat - you can share your issue, we can help you prepare or rehearse a conversation. We can talk through any issues you have.


#conflictresolution #difficultconversations

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